Refund Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all included accessories and documentation. Proof of purchase is required.
Please note that due to the nature of industrial equipment, items that have been installed, used, or modified are not eligible for return.
How to Start a Return
To initiate a return, please contact us at support@pathenbot.com with your order number and reason for return.
Once your request is approved, we will provide return instructions and the return address. Items sent back without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery. We will evaluate the issue and provide a replacement or refund as appropriate.
Non-Returnable Items
- Used or installed equipment
- Customized or special-order products
- Consumables (such as opened strapping rolls)
- Clearance or final sale items
Exchanges
We do not offer direct exchanges. To obtain a different item, please return the original item (if eligible) and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable, and a restocking fee of up to 20% may apply depending on the condition of the returned item.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable regulations. Items must meet the same return conditions outlined above.
Contact Us
For any questions regarding returns or refunds, please contact us at support@pathenbot.com.